IDEX Applications Engineer Technician in West Jordan, Utah
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
Under general supervision, conducts evaluation and root cause analysis of returned product for rework, customer complaints and warranty processing. Works closely with sales and applications engineering to provide technical support and conduct product specific training for customers and channel partners.
ESSENTIAL JOB FUNCTIONS
Follow standard work and read engineering drawings to accurately evaluate and rebuild product
Communicate effectively with customer and internal departments to identify potential product
Conduct evaluation of returned products to establish Root Cause of failure
Provide status updates for rework and warranty to customer service as requested
Provide recommendations for rework and warranty disposition based on evaluations and customer application data
Record and document investigation results and provide fact based written technical reports on findings
Maintain good records with attention to detail and documentation of RMA’s for future reference
Train and maintain communication and technical support for Trebor Signature Service Program Providers
Provide technical product training for customers, distributors and sales representatives at Trebor and in the field as required.
Maintain Field Trip Reports from field support efforts.
Disseminate technical product information throughout organization, customers, distributors and sales representatives through the use of Technical Service Bulletins (TSB), Product Change Notices (PCN), Field Service Trip Reports, and other reporting methods when necessary.
Understand basic product construction, operation, and typical applications in order to make recommendations when necessary
Ability to learn skills and systems to effectively back up customer service function
Other duties as assigned
OTHER JOB FUNCTIONS
Understand and enforce stated company sales and marketing policies
Maintain regular and reliable attendance
Provide support through product knowledge and staying aware of product changes
Develop thorough understanding of information system
Create and maintain good internal and external customer relationships
Troubleshoot mechanical assemblies and identify failure modes
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Ability to lift and carry up to 40 lbs. occasionally, movement within an office complex and outside in the field
Write by hand and keyboard
Excellent oral, written, and interpersonal skills required
Visual acuity needed for close detail work and computer use
Significant travel is required
Requires significant travel (potentially 50%) in the assigned territory; travel environments will vary with exposure to industrial environments and geographic region
Must be comfortable traveling in geographic locations where customs and cultures are unfamiliar
B.S. in an Engineering discipline preferred with some experience in engineering or industrial sales
Mechanical aptitude required. Must be able to troubleshoot mechanical assemblies to identify failure modes.
Experience with fluid handling equipment, process controls, industrial product distribution and/or OEM account development is desired
Demonstrated ability to effectively communicate with customers and work within a team environment
Ability to work well independently and with a team
Ability to learn the product line and be able to speak to customers with confidence and expertise
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Job Family: Sales
Business Unit: Trebor
Job Segment: FMT Fluid & Metering Technologies