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IDEX Inside Technical Sales in Waterloo, Ontario

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

This customer-facing role will correspond with our global customers and channel partners, preparing quotations, answering technical questions, and providing status updates on customer orders. You will also work closely with engineering and operations regarding order status and other key deliverables.

Essential Functions

  • Fielding inquiries and providing responsive service support to customers and channel partners

  • Troubleshooting machine issues and preparing technical solutions

  • Preparing detailed proposals/quotes for equipment, critical replacement parts and/or service requirements

  • Reviewing purchase orders and working closely with order entry to process in a timely manner

  • Coordinating with manufacturing operations & logistics teams to execute on customer orders

  • Facilitating advanced or customized requests with engineering teams to overserve key customers

  • Addressing warranty claims and coordinating Return Materials Authorizations (RMA’s)

  • Opportunities to project manage the commercial side of complex machine refurbishments

Knowledge, Skills, and Abilities

EDUCATION

  • Related post-secondary education or equivalent experience is required.

  • A technical post-secondary or equivalent degree is preferred.

EXPERIENCE

  • 2-4 years of related experience with a proven customer service track record in technical sales environment

  • Prior experience in a manufacturing environment is desired.

COMPETENCIES

  • A Customer Obsession Mindset and passion for technical sales is required.

  • Demonstrated ability and experience working in a dynamic, deadline-oriented environment is required.

  • Excellent verbal and written communication and organizational skills are required.

  • Proficiency in Microsoft Office applications is required.

  • Working knowledge of industrial equipment, previous experience with a manufacturing ERP system and basic ability to read/interpret engineering drawings would be great assets to accelerate onboarding.

Physical Environment and Environmental Factors

  • Regularly works in an office setting.

  • Frequently required to stand, sit, talk, and hear

  • Must be able to work in front of a computer for a large portion of the day

  • May occasionally lift up to 20lbs

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.

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