IDEX Inside Sales Representative in Vancouver, Washington
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
JOB TITLE INSIDE SALES REPRESENTATIVE GRADE N06
X *HOURLY* _ _ *SALARIED-NON-EXEMPT* _ SALARIED-EXEMPT
DEPARTMENT SALES REPORTS TO CUSTOMER SERVICE MANAGER
The Inside Sales Representative reports to the Customer Service Manager. The job function is performed in a normal office environment.
Key job functions include processing of customer orders, answer phones and email to respond to orders, general customer inquiries, shipment status questions, invoice questions, product questions and customer complaints. Cold calling for prospective business and data collection. Project a professional company image through phone and email interaction.
Assure excellent customer relations. Answer phones and respond to customer requests. Document and follow-up on leads, and referrals. Achieve the monthly sales and orders targets for the assigned customer base. Assure timely, effective, efficient and accurate order entry in JDE computer system. Provide customers with product, technical application and service information. Follow-up on customer inquiries not immediately resolved. Transfer customer calls regarding detailed technical/application inquiries to appropriate staff. Identify, research, and resolve customer issues using the computer system and appropriate internal organizations. Research and resolve billing or service complaints and refer grievances to appropriate department for investigation. Work with Finance to research and resolve misapplied payments. Recognize, document and alert the Manager of trends in customer calls. Cold calling for new business Strategic research with existing customers to determine end market data and forecasting Maintain regular and reliable attendance.
Provide on-the-job training for new employees. Recommend and implement process improvements to increase productivity and/or eliminate waste. Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
S ervice Orientation – Managing OTD customer expectations, order management, and quality excellence
English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking – Talking to others to convey information effectively.
Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Writing – Communicating effectively in writing as appropriate for the needs of the audience.
Number Facility – The ability to add, subtract, multiply, or divide quickly and correctly.
Computer Literacy – Demonstrated working knowledge of general office software applications and ability to learn specialized customer service software applications.
Organizational Skills – Ability to manage time and resources effectively.
Team Environment – Ability to effectively work in a team environment and independently.
Interfaces extensively with RSM’s, Application Engineering, Production and Planning, Engineering Services, Marketing, Accounting.
PHYSICAL ACTIVITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS
Ability to: lift and carry up to 25 pounds occasionally, movement within office complex, write by hand and computer and perform general office functions. Ability to communicate by speech and hearing continuously, by phone, in person, and using electronic media. Visual acuity needed for close detail work and computer use.
High school graduate/GED equivalent. Experience talking or working with people over the phone and in office environment. Basic computer skills and ability to utilize various computer software programs, and comfortable multi-tasking when working on computer. Able to work well with others and provide excellent customer service to internal and external customers. Knowledge of or ability to learn about the products Micropump offers. Must have Authorization to work in the United States, and be able to have lawful access to controlled technology as required for this position.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX (NYSE: IEX) is a company that has undoubtedly touched your life in some way. In fact, IDEX businesses make thousands of products that are mission-critical components in everyday activities. Chances are the car you’re driving has a BAND-IT® clamp holding your side airbag safely in place. If you were ever in a car accident, a Hurst Jaws of Life® rescue tool may have saved your life. If you or a family member is battling cancer, your doctor may have tested your DNA in a quest to find the best targeted medicine for you. It’s likely your DNA test was run on equipment that contains components made by our growing IDEX Health & Science team.