If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

SCOPE:

Provide technical application assistance within the company and externally to End Users and Distributors as well as review application details on orders and inquiries. This role is based onsite, with hybrid flexibility and the expectation of travel when necessary.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide pump application, selection and troubleshooting assistance to Distributors, End Users, Internal Sales, and External Sales personnel where a high degree of expertise is required.

• Prepare quotations for Outside Sales Members and Customers based upon application parameters.

• Prepare 2D and 3D technical drawings for fulfilment of projects and as required.

• Provide troubleshooting assistance to Distributors, End Users, Internal & External Sales Personnel.

• Responsible for Product Data Management – maintenance of ERP system Item Records, including creation of SKUs, BOMs, Routings.

• Assist Procurement with technical support and any other information required to process customer contracts.

• Serve as a key technical liaison within the company.

• Work with Production to prepare Certified Test reports, as required.

• Assist with the preparation of training materials and participate in technical training programs. (May be the sole presenter in offsite training programs). This would include basic seminars, new product training, End User training.

• Assist in preparation of published technical documents such as Technical Service Manuals and white papers covering product and process descriptions.

• Participate in NPD as required.

• Contribute overall customer experience excellence to drive business growth through strong relationships.

• Additional duties, as assigned, to support the business needs.

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• BEng Degree in Mechanical / Chemical Engineering / Industrial Technology Degree.

• Experience in a field relating to liquid handling or rotating equipment desirable.

• Experience in 3D Cad Package, Solidworks or similar

OTHER SPECIAL REQUIREMENTS:

• Must have excellent communication skills (both verbal and written).

• Must have good organisational abilities.

• Must work well in a team environment.

• Must maintain internal and external customer relationships.

• Must possess good diagnostic/troubleshooting abilities.

• Must be self-motivated.

COMPUTER SKILLS:

• Proficient with Microsoft Office products including, but not limited to, Word, PowerPoint, Excel, and Outlook.

• Experience with CRM, JDE, SolidWorks and pump selection tools is a plus.

WORK ENVIRONMENT REQUIREMENTS:

• Experience within an office environment and manufacturing complex and the performance of general office functions.

ORGANISATIONAL RELATIONSHIPS

• Must have the ability to effectively communicate with customers, suppliers, and all levels of corporate and company personnel.

• Frequent contact with Distributors, End Users, Internal and External Sales personnel, Marketing personnel, and Engineering personnel.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Job Family: Engineering

Business Unit: Viking Pump