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IDEX Field Service Technician in Houston, Texas

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Position Summary:

The Pulsafeeder Filed Service Tech provides technical support including troubleshooting, commissioning, pump startups and rebuild across Pulsafeeder’s global installation base. The role interfaces with Pulsafeeder’s global commercial teams, along with channel partners and end customers. Location can be Texas or Gulf Coast

DUTIES AND RESPONSIBILITIES:

  • Works directly with Pulsafeeder Representatives and End Users to provide both remote technical support (via phone/email), as well as on-site field support for Pulsafeeder’s line of industrial pumps, electronic controllers, and complete chemical feed systems.

  • Responsibilities will include installation, demonstration, repair and troubleshooting related to product function.

  • Provide customers with product advisories, announcements, or other technical data as needed in order to provide world class customer satisfaction.

  • May provide training to customers both in-house and in the field as needed.

  • Conduct product warranty investigations and request the issuance of credit memos as needed in accordance with ISO 9001 procedures. This function will initiate RMA actions with related submission of credit memos.

  • Possess a thorough knowledge of Pulsafeeder products.

  • Domestic travel will be required, approximately 25 - 30%, and may include some international travel. Some travel may be on short notice.

  • Other duties as assigned

GENERAL QUALIFICATIONS:

  • B.S./AAS degree in Electromechanical technology Engineering or relevant work experience is preferred.

  • Minimum of 5 years of experience in technical field service and support functional

  • Previous work experience in the petrochemical industry, water and wastewater industry experience is a plus.

  • Previous experience with industrial pumps, valves, drives, and control systems.

  • Strong interpersonal and customer service skills are critical.

  • Experience with presentations and comfort teaching in front of a group is required.

  • Strong understanding functions of electrical schematics.

  • Experience working with customers to resolve technical problems and issues.

  • Requires exceptional analytical and problem-solving skills. Candidate must have the ability to independently gather information and apply knowledge of hardware and software to arrive at efficient solutions for our customers.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Pulsafeeder EPO

Job Segment: FMT Fluid & Metering Technologies

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