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IDEX Customer Service Representative II in Denver, Colorado

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

SUMMARY OF JOB RESPONSIBILITIES :

The Customer Service Representative II communicates with customers and BAND-IT sales channel in assigned market area personnel to provide excellence in the highest level of Customer Service to all BAND-IT customers. The Customer Service Representative II will respond in a timely manner to a wide range of inquiries, including regarding identification of future requirements, and price questions, as well as routine information concerning product availability, delivery, pricing, sales aids, and credit. Reviews, inputs, and processes purchase orders received by mail, telephone, fax, and EDI and perform contract review of purchase orders. Has expertise with electronic order submission, acknowledgements, ASN’s, and on-line invoicing as well as a general knowledge of export processes and shipment filing.

REPORTING TO : Customer Service Manager

DUTIES AND RESPONSIBILITIES:

  • Efficiently inputs customer orders received by telephone, mail, fax or EDI into the BAND-IT order entry system and advise customer immediately if product cannot be shipped as requested due to unavailability of product, credit hold, etc. Performs detailed contract review of purchase orders.

  • Enters orders and electronic transactions using third party EDI and customer portals.

  • Initiates and completes necessary export paperwork required by customer and Shipping Department. Coordinates packaging and shipment of product per customer specifications.

  • Uses knowledge of BAND-IT product in assigned market area, assists the customer with the selection of product.

  • Respond to customer requests (phone or email) in professional, courteous manner and supplies customers with general information concerning BAND-IT products, availability of requested product, pricing, expected ship date, and product shipment tracking.

  • Administrates BAND-IT policy regarding product returns and assign Returned Goods Authorization (RGA) number.

  • Researches and issues credit to customers based on pricing discrepancies, returned product, debit memos or other confirmed reasons.

  • Performs duties regarding the tool loaner process, and sample loaner process.

  • Initiates the Customer Complaint process by taking the complaint, logging the complaint and reporting the findings to the customer and/or Sales Representative.

  • May prepare reports of business transactions and customer accounts on an ad hoc basis.

  • Be a product knowledge expert on Band-It products, services and their applications.

  • Continually strive to improve sales and product skills.

  • Provide recommendations and participate in ongoing training as required Additional reporting as requested by management team.

  • Perform other duties as required.

KNOWLEDGE, SKILLS AND REQUIRED ABILITIES:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Qualifications Experience using EDI or third party EDI transactions.

  • General Export knowledge.

  • Analytical capability to discern business issues and assist the Business Line Leader in decisions affecting customer relationships and BAND-IT profitability.

  • Excellent communication and presentation skills.

  • Working knowledge of order management.

  • Microsoft Office products proficiency required

EDUCATION AND EXPERIENCE:

High School Diploma with 3-5 years Customer Service call center experience.

Technical College Degree, Associates degree or equivalent coursework in business management or marketing or related studies is preferred.

COMPENSATION

  • The estimated compensation for this position is $20.00 - $25.00 per hour

  • This position is also eligible for our comprehensive U.S. benefit offerings, which include Health benefits, 401(k) retirement savings program with company match, at least 80 hours of vacation, along with holiday, sick and personal time off. Please visit our career page at https://www.idexcorp.com/careers/our-benefit-and-rewards/

Essential Functions:

The physical demands, work environment and mental/visual demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

  • Requires use of hands and arms at least 60% of the time.

  • Majority of the time is sitting.

  • Requires talking and listening at least 60% of the time.

  • Lifting requirements are generally less than 10 lbs. Manual lifting could reach the company maximum of 50 lbs.

Work Environment:

  • Climate-controlled office environment.

  • Noise exposure is light to moderate.

Mental/Visual Demands:

  • Close vision and the ability to adjust focus are necessary to perform the job functions.

KEY COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

  • Problem solving: The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully

  • Interpersonal Skills: The individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

  • Relationships with Others: The individual works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company. The employee exhibits a professional manner in dealing with others and works, to maintain constructive working relationships.

  • Communication and Contact: The individual communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company. The individual uses effective communication for interface with customers.

  • Planning/organizing: The individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

  • Quality control: The individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.

  • Adaptability: The individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

  • Dependability: The individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

  • Safety and security: The individual actively promotes and personally observes safety all safety procedures. The individual complies with Environmental, Safety, and Hazardous Communications requirements.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Business Unit: Band-It

Job Segment: FSD Fire & Safety/Diversified Products

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