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IDEX Service Engineer in Delran, New Jersey

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.

Overview :

Matcon is a subsidiary of IDEX Corporation, Illinois, United States. Matcon Ltd is a subsidiary of the group and is headquartered in Evesham, UK, with facilities in Delran New Jersey, as well as group centres of excellence in India and China.

The Service Engineer will be predominantly responsible for providing maintenance / service activities on our client’s sites within the Americas region (USA, Canada, South and Central America), with the possibility of occasional worldwide travel. The engineer will also provide technical support to resolve onsite issues through breakdowns or advise on upgrades as appropriate.

This is a position that suits a confident, enthusiastic and resourceful individual who enjoys working directly with clients. Candidates who are self-motivated with high levels of Matcon product knowledge and enjoy new challenges are best suited to this role.

Key Duties:

  • Carrying out Service / Maintenance activities at our client’s site.

  • Carrying out Repairs and Upgrades of client’s equipment at Matcon Americas (Delran, New Jersey)

  • Support with the installation supervision and commissioning of new Matcon equipment

  • Producing spares and service quotes from time to time.

  • Planning & Booking of travel arrangements & hotels for site visits.

  • Carry out risk assessments and method statements before and during visit.

  • Build and maintain a good working relationship with Matcon’s maintenance agreement and service customers

  • Prioritising our 80’s clients

  • To provide advice and appropriate training to the Client’s Engineers as and when required

  • To undertake problem solving and troubleshooting skills as part of normal customer facing duties.

  • Working closely with the Service Account Manager to schedule site visits and identify future sales opportunities.

  • Carry out visits to customers at short notice.

  • Complete clear, descriptive and informative site reports promptly after each site visit for Matcon and our clients records.

  • Co-ordination of feedback to customers from various internal departments as the technical issue dictates.

  • Ensure weekly time sheets & expenses are submitted accurately & in a timely manner

  • Attend site and client visits in a professional manner at all times.

Key Skills:

  • Ability to communicate technically in English language (Spanish and Portuguese language a benefit)

  • Powder process and application knowledge (preferred but not essential)

  • Fault Finding and Troubleshooting Capability

  • Accurate and clear diagnosis of technical complaints

  • Sound understanding of mechanical engineering principals.

  • Comprehensive understanding of controls & instrumentation (including pneumatics).

  • Basic understanding of PLC hardware and software

  • Good understanding of essential H&S Management.

  • Desire to identify and complete training courses where skills need improving.

  • Full Clean Drivers Licence preferred.

  • Ability to travel at short notice.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Engineering

Business Unit: Matcon

Job Segment: HST Health & Science Technologies