IDEX Support Desk Technician in Cedar Falls, Iowa
If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.
With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.
To set-up, maintain, and support PC hardware and software and other computer-related equipment for all Viking locations and employees. Perform general customer support for business systems and technology in a manufacturing and office environment. This position is required to be full-time on location serving our Cedar Falls facilities.
PRIMARY DUTIES AND RESPONSIBILITIES:
Provide technical support for desktop PC’s, Microsoft Office (O365), barcode scanners, printers, manufacturing systems and applications.
Install/configure/maintain/repair PC’s and PC-related hardware and software, printers, VOIP and mobile phones.
Order and execute the PC warranty/refresh/replace program.
Provide technical support for users, including hands-on assistance and training if needed.
Utilize ticket tracking system to document all support incidents.
Create or update technical articles.
Train new Viking Pump employees on basic PC, office equipment, tools, and Viking Pump specific technology.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
AA or AS degree in an Information Systems related field and 1 year experience in IT or 3-5 years of experience in related position.
Basic understanding of networking fundamentals (switches, routers, access points, cabling/connectivity, etc.).
Knowledge of Microsoft Windows operating systems in a domain environment.
Experience with help desk or service desk ticket or incident tracking systems.
Good communication and organizational skills.
Proficient at keyboarding.
OTHER SPECIAL REQUIREMENTS:
Experience with Zendesk ticketing system a plus.
Proficient with Microsoft Office (O365) products a plus.
WORK ENVIRONMENT REQUIREMENTS:
After hours technical support as-needed and as-planned.
Must be able to travel between local sites as required.
Perform general office functions.
Visual acuity needed for close detail work and computer use.
General manufacturing, warehouse and office environment.
Able to lift up to 50 lbs.
- Must have the ability to effectively communicate with customers, suppliers, and employees at all levels of Viking Pump and our parent organization IDEX Corporation.
Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?
IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).
Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at firstname.lastname@example.org for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
Job Family: Information Technology
Business Unit: Viking Pump