If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

Job Description

Job Summary/Purpose

Under minimal supervision, the Internal Sales Manager assumes responsibility for all customer service functions within the local and wider global sales organization. Reporting to this position will be the regional customer service group.

The Internal Sales Manager is responsible for directing and administering policy. This includes enhancements to process and procedures relating to global Sales and Service functions including:

• Customer Relationship Management System

• JDE Business Operating System

• Export Compliance

• ISO procedures.

This person will show strong business acumen, P&L financial experience, management experience (to include the management of people) together with a strong ability to build influential executive relationships. They should have a demonstrated ability to operate at both a strategic and tactical level.

Essential Duties

• Provides demonstratable leadership, focusing on continual profitable improvement in customer centric sales and service processes

• Creates and executes successful action plans to achieve assigned business objectives

• Ensure departmental goals and KPIs are aligned with the business strategy including order entry process and related metrics such as: 1) Order errors/Order entry accuracy; 2) Customer response time; 3) customer satisfaction

• Devises, implements, and changes procedures and processes within CS/IS essential to the growth and profitability of the company globally

• Process owner responsible for directing and coordinating activities to resolve customer complaints

• Supports Goal Deployment initiatives and Key Performance Indicators linked to related department functions

• Supervises the investigation of all cancellations, product returns for credit, for proper charges by approving all credits issued by Sales

• Establishes, maintains, and monitors compliance to departmental procedures, processes, and policies

• Mentor and develop the CS/IS organization though the utilizations of systems and processes to ensure the business meets its objectives

• Lead Customer Service in key PPE review teams (Daily Management, Customer Complaint/Quality) to drive continuous improvement results

• Assure the team is motivated and capable to meet expectations and goals

• Implement program and technical training schedule to allow the team to quickly respond to customer questions

• Establish departmental expectations and create training documentation to support new hires and develop current team

• Work with BLLs to define IS/CS strategies to support KAMs activity and target growth

• Participates and drives continuous improvement efforts by identifying problems and championing solutions

• Investigate customers’ complaints and seek resolution in a timely manner

• Handle major incidents that cannot be handled by CSRs or require further investigation. Resolve all major incidents and order issues in a timely manner.

Qualifications

Minimum Qualifications

• Bachelor’s Degree in Sales/Business or related field

• 5-7 years’ work experience within a customer service function including supervisory experience

• Experience with CRM systems

• Ability to coach and mentor inside sales team, with experience in interviewing, hiring, and performance management of a team

• Requires excellent written and verbal communication and interpersonal skills

• Ability to establish and maintain cooperative working relationships

• Must be proficient in Microsoft Office suite

PPE is an Equal Employment Opportunity (EEO) employer. PPE complies with all applicable U.S. federal, state, and local laws and prohibits discrimination of any type. Applicants for this role must be authorized to work for any employer in the U.S.. At this time, PPE is not able to sponsor employment visas.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at lfcareers@idexcorp.com for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.

Job Family: Sales

Business Unit: PPE