IDEX Veterans Jobs

Job Information

IDEX Internal Account Manager in Blackburn, United Kingdom

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses (https://www.idexcorp.com/our-businesses/business-segments/) around the globe, chances are, we have something special for you.

PPE design and manufacture high performance sealing solutions for critical application to worldwide industrial markets.

PPE is a business unit of the IDEX Corporation and is part of the IDEX Sealing Solutions platform. At IDEX we are focused on attractive markets where there is sustainable competitive advantage based on technology leading to high growth and profitability. We are fast growing and successful with over 1 billion Euros annual sales.

1. POSITION IDENTIFICATION

Title

Internal Account Manager

Functional Area

Sales

Reports to

Internal Sales Manager

Location

Hybrid - working onsite Tuesday & Wednesday, remaining days working from home

2. ROLE MISSION

As a member of the internal sales support team, the Internal Account Manager will be responsible for working with the necessary individuals and teams to achieve and exceed the company’s sales targets. They will also be responsible for developing and maintaining strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing channels. They will be expected to identify best practice across the different business lines and route to markets and ensure that relevant information is shared both internally and externally.

They will be responsible for recognising quality leads and developing, managing and growing customer accounts within their designated area of responsibility and the company.

They will also develop a good knowledge of the core products of PPE available through the IDEX Sealing Solutions platform. The Internal Account Manager will also have the ability to manage every day enquiries through to managing longer term projects effectively.

3. COMPETENCIES REQUIRED

Communication

  • Balancing listening and talking, speaking and writing clearly, concise and accurately, influencing others and keeping others informed.

  • To answer the telephone in a professional & timely manner and handle the call effectively.

  • Asks questions to ensure understanding.

Technology

  • IT Literate and competent in using Microsoft Office packages.

Team work

  • Being helpful, respectful, approachable and team oriented, building strong working relationships and contributing to a positive working environment.

  • Responds positively to instructions and procedures.

  • Shares critical information with everyone involved in a particular enquiry/project.

  • To assist colleagues from all departments with their enquiries and other tasks, providing a high, dependable level of support when required.

Quality and Compliance

  • Achieving a standard of excellence with our work process and outcomes and working to all company policies and standards.

  • Excellent attention to detail.

Problem solving

  • Anticipates problems & implements actions so the problem does not occur.

  • Gathers information before making decisions.

  • Works to eliminate all processes which do not add value.

  • Notifies manager of problems in a timely manner.

Self-Management, Initiative & Enterprise

  • Taking ownership of own work, doing what is needed without being asked and following through with the correct actions.

  • Makes constructive suggestions.

  • Prepares for problems or opportunities in advance.

  • Undertakes additional responsibilities when required.

Planning and organisation

  • Prioritise workload accordingly and ensure all enquiries are dealt with in a timely manner and deadlines are met.

  • Planning ahead, managing time well, being on time, being cost conscious and thinking of better ways to do things.

  • Ability to manage multiple enquiries/projects at the same time.

Learning

  • Managing own learning and being pro-active in driving their own development forward and improving their own performance.

  • Being receptive to feedback, willing to learn, embracing continuous improvement.

Commercial Awareness

  • Good understanding of pricing procedures.

  • Be aware of and gain appropriate contribution levels.

4. KEY OUTCOMES

1

Grow and Develop the IDEX Sealing Solution (ISS Platform)

  • Support the external team in their activities of selling IDEX Sealing Solutions products

  • Support the external teams target to over-achieve PPE revenues vs. AOP

2

Become a key member of a great Internal Sales Team

  • To develop and improve on a general understanding of PPE core products and products available across the platform

  • To develop relationships with key accounts within your assigned segment and become the responsible internal contact for these accounts

  • Ensure that customer specific requirements are correctly communicated and that any pricing agreements are relevant and up to date

  • To improve and develop sales techniques through training, experiences and self-development to maximise the conversion rate of enquiries/projects

  • To utilise the companies ERP and CRM systems to manage all enquiries/projects and customer information and ensure the data is up to date

  • To strive to deliver instant service and show commercial competence plus familiarity with customer and supplier arrangements

  • Work with the internal and external teams to ensure the correct level of support and that commercial pricing is in line with external and customer expectations

  • To review the performance of your designated sector weekly with your external sales team member and highlight any areas that need addressing and set actions in line with this

3

Use the Sales Management Tools To Drive KPI's for Future Growth

  • Professional and structured quote follow up. Prioritisation of quote follow up ensuring feedback is gained on all quotes highlighted as priority

  • Aim to exceed KPI targets and individual customer targets

  • Work with the external team to ensure that countermeasures are put in place to address any shortfalls behind targets

4

Lead Generation Program

  • Ensure all new high potential leads are identified, highlighted, discussed and support where necessary

5. ROLE CHALLENGES

  • Fast paced environment, requiring attention to detail, flexibility and ability to work on many projects at once

  • Develop material / account / product / market / application knowledge whilst servicing the customer

  • Working closely with all functions whilst always looking after the customer

  • Ensure effective communication to the customer and customer specific instructions are understood and implemented by all teams

6. PERSON SPECIFICATION

QUALIFICATIONS/KNOWLEDGE/EXPERIENCE

Qualifications – Desirable:

Minimum of GCSE Maths and English

A-level or equivalent qualified or above

Knowledge, Skills & Experience (Essential):

A minimum of 2 years’ experience in account management / customer service

Proven ability to work to KPI’s/targets and report back on performance

Strong communication and organizational skills

Knowledge, Skills & Experience (Desirable):

Experience of working in a manufacturing sales environment

An understanding of engineering drawings

Experience of working with ERP and CRM systems

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

Job Family: Sales

Business Unit: PPE

Job Segment: HST Health & Science Technologies

DirectEmployers