IDEX Veterans Jobs

Job Information

IDEX Customer Service Representative in Albuquerque, New Mexico

If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.

With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 diverse businesses ( around the globe, chances are, we have something special for you.


The Customer Sales Representative is responsible for all inbound customer inquiries and outbound call management including product recommendations, generating a quotation, order forecasts, order entry, and overall customer management.


  • Respond to and qualify incoming customer inquiries

  • Identify customer target price

  • Understand customers’ needs and requirements

  • Prepare and submit quotes to customers

  • Follow up of all open quotes to secure new business

  • Obtain customer forecasts and secure purchase orders accordingly

  • Enter target customer sales activity in CRM

  • Serve as contact person for assigned target accounts (travel may be required once per quarter, consisting of only a few days each occurrence).

  • Review quote requests with customers to ensure specifications and tolerances are complete

  • Work to achieve department quarterly new order and sales goals


  • Proficiency in Microsoft Office and ERP System (strong excel knowledge is a plus)

  • Perform basic mathematical calculations

  • Ability to learn, read, interpret drawings

  • Ability to learn, read, interpret and understand inventory catalog descriptions, part numbers, technical specifications, computer reports, computerized spreadsheet formulas

  • Demonstrate and practice a detail-oriented approach to analyzing and problem-solving customer issues

  • Ability to maintain flexibility

  • Ability to work and collaborate within a multifunctional team environment

  • Strong prioritization and organization skills


  • AAS in Laser Optics/Photonics, Bachelor’s in science field, Bachelors in business or math preferred

  • Experience in Sales and Customer Service


  • Use of office equipment and PC equipment.

  • Typing, use of file cabinet, manipulating papers into files and/or envelopes, and grasping small objects. Requires the following physical activities: reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity.

  • Involves sitting most of the time.

  • Perform basic clerical lifting of small quantities of paper

  • Bend as is necessary for sitting, using computers, and using the telephone


Sedentary Work: The ability to lift up to ten pounds occasionally or up to five pounds frequently. Although a sedentary job is defined as one that involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Walking and standing are required only occasionally.


This position requires compliance with ITAR Regulations; this person must be a U.S. Citizen or a U.S. Permanent Resident.

Are you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?

IDEX is an Equal Opportunity Employer and Affirmative Action Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws (Minorities/Females/Protected Veterans/Disabled).

Job Family: Sales

Business Unit: CVI

Job Segment: HST Health & Science Technologies